Region Zealand

“With SimaTech Enterprise Server, we have established a strong, scalable infrastructure that can regularly be expanded with new applications. I see it as a clear advantage that we have only one solution from one provider, covering all our needs now and in the future. SimaTech creates transparency and makes us more efficient. They have done so from day one.”
 
Tommy Jonasson, Head of Emergency Medical Coordination Control Center, Region Zealand

One Region, One infrastructure. That is how we summarize the philosophy of the Fire and Rescue Service in Region Zealand. The Region has two business partners within rescue: Roskilde Fire Service and Falck Rescue Service. Both operators manage their ambulance assignments in one common infrastructure based on SimaTech from a to z. Region Zealand thereby creates a 360-degree overview of its fire and rescue services.
 
Region Zealand was the first region that got SimaTech on board the ambulance service. That was in 2009 in connection with the commissioning of the Danish SINE (TETRA) network, which all emergency services use to communicate with each other. In cooperation with SimaTech, Region Zealand has digitized and streamlined the entire task and resource management in the ambulance service—from the allocation of emergency calls to the emergency vehicles, to the planning and implementation of the required ambulance check.
 
“And the journey continues towards new objectives.” Tommy Jonasson, Head of Emergency Medical Coordination Control Center, Region Zealand.
 
Cost Effective Solution
“We Chose SimaTech because they already had extensive experience in public safety, and we have not regretted that decision. Today, we have an infrastructure that covers all our needs and which we can continuously develop as new needs and ideas emerge. It gives us valuable flexibility while it is a cost-effective solution,” says Tommy Jonasson.
 
SimaTech gives a good overview for the dispatchers at the control center and is a major support for the paramedics in the vehicles. When they receive an assignment, the monitor in the vehicle automatically displays the route plan that takes into account all the road and traffic conditions, so they arrive at the scene as fast as possible. Paramedics also get relevant up-to-date information from the incident location, so that they are optimally prepared when they arrive. This type of function is of great value in the situation of an emergency, where every minute counts.
 
Reliable Control of Ambulance Check
Most recently, Region Zealand implemented SimaTech Dynamic Documents, which monitors, plans and implements the required quality checks of the ambulances. Previously, all the underlying administration was paper-based. The risk of mistakes and oversight was present because paramedics not only had to remember to complete the regular daily check, but also had to keep track of the weekly checks carried out on fixed days of the week.
 
“Now, we have digitized everything, and all data is on the SimaTech server. The paper-based checklists in the cars are gone and instead paramedics receive the day's tasks directly on the computer in the ambulance. When all the days’ checks are completed, the paramedic registers it on the computer, and the system updates automatically. This solved a very big logistical problem and gives us an overview, we did not have before,” says Tommy Jonasson.
 
The built-in business logics in the SimaTech system also means that the Coordinator of the Emergency Medical Coordination Control Center automatically receives an alert if a vehicle has not been checked as it should. This provides Region Zealand a certainty that all quality requirements are met and the opportunity to intervene very precisely in case of inadequacy.
 
An Overview of the Hospital Capacity
Region Zealand is now ready to take the next step in cooperation with SimaTech. In case of larger incidents with multiple casualties, a new application will provide an overview of the capacity of the region's hospitals to streamline emergency services even further. Instead of phone calls and e-mails, with a single keystroke on the digital overview screens the hospital divisions can update both the Control Center and the emergency vehicles about vacant beds and equipment, as to inform Paramedics directly about which hospital to go to.
 
“Again, we are able to use the existing SimaTech infrastructure, which is a great economic advantage,” says Tommy Jonasson.
 

 

About Region Zealand
Region Zealand has about 91 vehicles, 1 helicopter, 9 emergency medical responders and 6 hospitals for servicing approximately the 820,000 citizens of the Region.

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